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Shipping And Returns  

Combined shipping charges automatically applied!

Goods purchased from Brewing Supplies Online are invoiced and shipped as part of the sale agreement between the customer and Brewing Supplies Online. Brewing Supplies Online does not perform hand to hand pickup of purchased goods. Freight insurance is included in freight cost if purchased goods value exceeds logistics suppliers identified goods value. Shipping services are tracked services. Our suppliers perform Quality Assurance Inspections of their boxed goods to ensure boxed goods are complete. This ensures no missing items occur for your purchase of their unopened boxed goods when you receive them.


Shipping Services Provided

Hand to hand collection of goods is unavailable.

All shipping services offerred are influenced by: shipping package style, goods type, speed of delivery, goods mass or volumetric mass depending on which is the greater, the freight mass division offered by logistics providers which the  consignment suits, the distance or region to where the consignment must travel,  the purchase price of the shipping service from logistics service providers, recovery costs for packaging materials used in the consignment, handling cost to prepare the consignment for shipping, delivery of consignment to freight centres; logistics service coverage area, and calculated GST for total shipping consignment.  

When any of the parameters for a mass division are exceeded the next mass division to create a consignment size is chosen. As part of special offers or discounted goods we may identify discreet costs for and individual shipping consigment to specific locations: alternate delivery locations to those identified and/or additional items may change the identified shipping cost. NB Regional freight charges now require a fuel levy to be added to the listed prices.


Regional Freight Charges
 Regional freight charges apply to indicated map locations only

If you live in Allora, Applethorpe, Balandean, Cambooya, Clifton, Cottonvale, Dalby, Dalveen, Glen Aplin, Grantham, Greenmount, Highfields , Helidon, Hodgson Vale, Kingsthorpe, Oakey, Nobby, Pittsworth, Severnlea, Stanthorpe, The Summit, Thulimbah, Toowoomba, Westbrook, Withcott or Wyreema and purchase between $250.00 and $320.00 of discounted " small volume  goods "  in one purchase from Brewing Supplies Online and your order meets stated  "Free Freight Conditions"   then it's  free freight for that purchase. .

Logistics providers cost freight as actual mass division or volumetric mass division if  an object has a high volume with a low mass. Volumetric Mass is the volume of the object multiplied x (250 - 265) and expressed as a kg mass. Figure varies between logistic providers. The charge applied by logistics providers is for the highest of these two mass divisions. Regional freight charges are based on regional logistics provider fee recovery plus packaging material costs, handling costs, and mandatory GST for the total freight service provided.


Weight Range Freight Type Min Cost
 Below  - .5kg  1 Carton  $13.74
 0.5kg  - 1.0kg  1 Carton  $15.92
 1.0kg  - 3.0kg  1 Carton  $19.93
 3.0kg  -  5.0kg  1 Carton  $20.62
 5.0kg  -  10.0kg  1 Box   $22.78
 10.0kg - 15.0kg  1 Box
 15.0kg - 20.0kg  1 Box   $28.93
 20.0kg - 25.0kg  1 Box   $29.96

Free Freight Conditions:
Goods value between $250.00 and $320.00 of chosen goods items.
Goods value excludes freight and transaction charges
The purchaser must meet the cost of freight insurance.
Purchase must fit into one (1) medium freight carton or equivelant. 
Maximum mass  2.5kg of purchased goods.
Maximum number of Bargain Buy items is four  (4)
Consumable products may include small hardware items.

Kit orders comprising multiple boxes are costed against the number of boxes or cartons required to freight the order and if volumetric costings must be applied. Maximum volume: 1/5th cubic metre. To regional centres identified only. Other regional locations may require a national courier at a different freight rate. The fees identified are an estimate and may change due to change in courier charges. 

Regional Freight Centres



Australia Post Small Freight

If an order is under 220mm x 120mm, less than 5mm thick, with a mass under 125g it will use a "small" tracked envelop at $8.51. If the order is under 220mm x 155mm, less than 20mm thickness, with a mass under 500g, it will use a "medium" tracked envelop at $10.75. If the order is under 325mm x 230mm, less than 20mm thickness, with a mass under 500g, it will use a "large" tracked envelop at $12.54. Orders thicker than 20mm are defined by Australia Post as parcel freight  and estimated as shown.  Goods which do not fit  standard packaging are defined as oversized goods. 

Freight costs do not  increase because of article numbers until a change occurs to the actual volume division required for the freight consignment. Usually "multiple" small items can be consigned without having to increase the cost of the required freight service.  As an example up to eight (8) 60g essence will be freighted for the same price using either a small carton or satchel.

The lowest Australia Post small freight charge is $10.60. This charge is for the delivery of goods only. It does not include the cost of packaging materials which range from $2.70 to $4.30 for Aust Post cartons. Handling and Delivery charge is approximately 15%. The total cost of freight services in accordance with ATO tax requirements must include 10% GST for the additional services required to perform a freight consignment.  Australia Post Prices as of July 2023. Goods Insurance $2.50 addition to the base freight cost for each $100.00 of goods or part thereof  exceeding $100.00. Prices listed are for freight below $100.00 value.


Aust Post Charges For 5.0kg Mass
 Small Satchel $12.55
 Medium Satchel
 Large Satchel
 X_Large Satchel  $25.82
 Small Carton $15.29
 Medium Carton
 Large Carton
 X_Large Carton $30.19


Price Based On Mass And Volume
 Up to 500g  $14.67
 500g to 1.0kg  $19.73
 1.0kg to 3.0kg  $24.35
 3.0kg to 5.0 kg


Australia Post 5.0kg - 22.0kg Freight

Australia Post National boxed freight is defined by total mass, order volume, and delivery zones. It is for boxed orders greater than 5.0kg up to 22kg and under .1 of a cubic metre. If an order has a high volume while having a low weight it may be costed as a volumetric weight by logistics services ie.actual volume in cubic metres  x 250 and expressed as a kilogram mass.  It is too complex to post this data in this article. If  you select an item to buy and  go to the shopping cart you can enter your "delivery post code".  Your boxed freight options will be displayed. You then select your freight options. Each time you add a new item freight will be recalculated for all the items in your cart. Not every post code may have boxed freight services available to that location.  The prices advised are based on freight providers base prices.National boxed freight may also require freight insurance.


Goods Return Or Collection

Hand to hand return of goods is unavailable.

Brewing Supplies Online does not provide Change Of Mind Refund for food items or consumable goods to manufacture food or drink, seasonal items, or discounted sale items.

Application for refund on suitable items will not be processed until goods have been returned by the purchaser and inspected by Brewing Supplies Online.

The purchaser is responsible for the return freight costs of an elligible refund item to Brewing Supplies Online.

Hand to hand return of goods is not available. All returns require the  Brewing Supplies Online Returned Goods Form to be emailed to Brewing Supplies Online and processed before returning goods.

If cash refund is offered for elligible refund it will be via an electronic funds transfer to the purchaser's financial institution after goods return and inspection. Financial transaction costs or freight costs incurred by the customer are non refundable.

The maximum refund available will equal the advertised goods sale price paid by the purchaser. Goods are "Free To Return" as a restocking fee is not applied to returned goods. 

Refund requires "a copy of the original purchase invoice" to be provided to Brewing Supplies Online by the claimant as either hard copy or digital format when submitting Return Goods Form.

Application for Refund must be applied for within fourteen (14) days of the purchase date stated on purchase invoice.

Refund may take as much as fourteen (14) days when courier freight services are used to return goods within Australia. For locations outside of Australia this may be extended.


Non-refund Items
Brewing Supplies Online advises it does not offer Change Of Mind Refund for:
Any edible food or drink product as an example but not limited to: brewing kit, grain beer recipe, grain wort, yeast, sugar or brewing malt, additive or cure, seasoning or flavouring, casing or food flavour bags, culture or enzyme, flavouring or essence, or food product enhancer;
Food or drink product discount bundle;
Seasonal food or drink product;
Refund on an item that is not the item originally dispatched to the purchaser.
Purchased fit for purpose items are returned damaged, or with components missing.
Warranty Returns

Brewing Supplies Online reserves the right to refuse a fit for purpose warranty claim if: goods do not have the proposed fault; goods have been modified; goods have been used for a purpose other than that identified by the manufacturer or goods vendor; attempts have been made to repair goods before return; required documentation is not provided to support a claim; other requested evidence is not provided by the claimant; or the goods are lost or damaged during return.

The purchaser is responsible for the return freight costs to Brewing Supplies Online to effect a product fit for purpose claim, unless the object has a large volume or size to be freighted. In this circumstance Brewing Supplies Online will identify a mechanism to effect such claim. 



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