Brewing Supplies Online

Refund or Return Terms

Claims Advice

We warranty our sales and the goods we offer. Return will be approved in consideration of:

(a) The product received can not be used for its advertised purpose.

(b) The product received has a manufacturing fault preventing it's use.

(d) The product when received is reported by a qualified electrician as unsafe.

(e) The standard of the received goods would discourage in-person purchase.

(f) The not fit for purpose product is returned within 14 days of purchase.

Before Undertaking a Claim Consider The Following

(1) We do not offer change of mind refunds on goods after purchase. We will negotiate goods exchange for other goods of equal value and the resulting freight costs.

(2) We advise customers do not use ATL due to the existence of porch pirates. If an ATL is used a claim for lost or missing goods may be rejected.

(3) A claim of not fit for purpose goods being received requires the provision by the customer of photographic evidence or digital video evidence and claims documentation.

(4) Free Return for not fit for purpose goods when offered is in the form of a consignment note to be attached to the goods packaged for Return.

(5) Free Return offers refund of the full advertised "sale price" of goods without penalty.

(6) BB or Best Before dating on goods is an indication of when aged based deterioration may start. It allows product use after that date for a reduced period of time.

(7) Due to the risk of product contamination return is not available for consigned edible goods or those consumables used to manufacture such items.

(8) We endeavour to pack glassware to endure transit however breakages may occur. We can not control the actions of freight providers during delivery. Damaged glassware requires inspection before refund or replacement occurs.

(9) Return is not available for goods which do not match the goods sale invoice.

(10) Return is not available for hardware which demonstrates significant use prior to making a claim.

(11) The claimant must provide an electronic duplicate of the Purchase Invoice issued by the vendor for the identified goods as part of the refund or replacement process.

(12) Returns are not available for goods which demonstrate prior attempts to repair by unauthorised individuals or organisations before return.

(13) We offer goods from Quality Assured providers who ensure their goods do not have items or content missing. Such claim is reported to manufacturers who investigate this circumstance. You must provide box numbers or serial numbers of received goods to support a claim for missing items or content.

(14) On most occassions returns will not be processed until goods are inspected by Warwick's Brewing Supplies online store staff or agent.

(15) We may at our discretion offer refund or replacement of not fit for purpose goods without return however video evidence must be provided of goods destruction before a claim will be processed.

(16) We may at our discretion charge an inspection fee and return freight costs for inspected goods which do not have the fault identifed by the claimant.

(17) We aim to process all refunds or returns claims within 14 to 28 days. However on occassion goods replacement or parts replacement may delay this process. We will advise the claimant if such an event occurs.